The Ombudsman has an accessibility plan designed to make it convenient and simple for you to use our services.
Our website contains all current information.
We will write materials in plain English, wherever possible.
You can make a complaint via the website any time.
If you do not have a computer and want to make a complaint we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.
You can reach us by phone at 416-392-7062 between 8:30 am and 5 pm. Our TTY line for people who are deaf or hard of hearing is 416-392-7100
Our office is located at 375 University Ave, Suite 203, just south of Dundas Street and on the east side of University Avenue. You may come in to make a complaint or get information anytime between 8:30 am and 5 pm.
We are on the second floor and you can take the elevator or escalator to get to our office.
English is the language we use to do business. However, we will make every effort to make our services accessible to non-English speakers.
If you cannot call during business hours, you can leave messages after hours and we will follow up within one business day. If you need to meet with us and cannot, we can make plans to meet with you outside of our business hours.