City Services Complaint Information Finder

Below is a list of City Divisions, Agencies, Boards and Commissions where we have jurisdiction.

When you find the City service you wish to complain about from the list below, take a moment to review our tips on making a good complaint.

If you cannot find the City service, contact us.

Jump directly to a section:

City Services Complaint Information Finder
ORGANIZATION COMPLAINTS PROCESS
CITY DIVISIONS AND SERVICES:
311 Toronto

Click here for 311 Toronto's complaint process and contact information.

Accounting Services Click here for the Accounts Payable Complaint Escalation Process.
Affordable Housing Office Click here for Affordable Housing Office's Complaint Policy and contact information.
Children's Services To view the complaint procedure, go to this webpage and click on the question, "Who do I contact regarding child care subsidy appeals, concerns or complaints?"

To access the Complaint Tracking Form, click here.

City Clerk's 
Office
Click here for the City Clerk's Office complaint process and contact information.
City Manager's Office Click here for the City Manager's Office complaint process and contact information.

Download the Complaint Tracking Form here.

City Planning

Click here for City Planning's Complaint Procedure. Contact information can be found on page 3.

Corporate Finance

Click here for the Corporate Finance Complaint Protocol.

 

Court Services Click here for the Court Services Complaint Process and contact information.

Please note: There are different procedures for counter/administration services, complaints related to the Justice of the Peace, and complaints related to prosecutions (Legal). The Court Service Complaint Process includes separate contact information for each division.

Economic Development and Culture Click here for the Complaints Process.
Emergency Medical Services

 

Click here for the complaint process and contact information.
Employment and Social Services Contact the the Client Services and Information Unit to make a complaint.

Click here for more information.

Engineering and Construction Services Click here for the Complaints Process.
Envirionment & Energy Click here for the division's contact information.
Equity, Diversity & Human Rights Click here for information on how to make a complaint and contact information.
Facilities Management

Click here for Facilities Management Complaint Process.

For more information regarding Corporate Security, click here.

 

Finance and Administration Click here for the Finance and Administration Complaint Protocol and contact information. 
Financial Planning Click here for the Financial Planning Complaint Protocol and contact information.
Fire Services Click here for more information.
Fleet Services

Click here for the Complaints Procedure and contact information.

Grants and Funding Click here for the Grants and Funding complaints process.
Human Resources Click here for the complaints process (through the City Manager's Office).
Information and Technology Click here for more information on how to file a complaint with Information and Technology.
Internal Audit Click here for Internal Audit's contact information.
Long-term Care Homes and Services Click here for information on how to file a complaint with Long-term Care Homes and Services.
Major Capital Infrastructure Coordination Office Click here for MCIC's complaint protocols and contact information.
Municipal Licensing and Standards - Licensing - Citywide Click here for contact information to make a complaint.
Municipal Licensing and Standards - Toronto Animal Services Click here for contact information. 
Office of Emergency Management Click here for the Complaint Handling Process and contact information.
Parks, Forestry and Recreation

Click here for the Complaints Procedure and contact information.

Pension, Payroll and Employee Benefits Click here for contact information for Pension, Payroll and Employee Benefits.
Policy, Planning, Finance and Administration Click here for the Complaints Process and contact information.
Public Health

Click here for information on how to file a complaint.

Purchasing and Materials 
Management
Click here for the Complaint Handling Procedure and contact information.

Click here for the Complaint Tracking Form.

Real Estate Services Click here for the Complaints Process and contact information.

Click here for the Complaint Tracking Form.

Revenue Services Click here for Revenue Services Complaints Policy. 
Shelter, Support and Housing Administration

Click here for Shelter, Support and Housing Administration complaints process and contact information.

Social Development, Finance and Administration

Click here for the Complaint Policy and Procedures and contact information.

Solid Waste Management Click here for the Complaint Protocol and contact information.
Strategic Communications Click here for the complaints process (through the City Manager's Office).
Strategic & Corporate Policy Click here for the complaints process (through the City Manager's Office).
Toronto Building Click here for the Complaint Process.

Click here for complaint forms.

Toronto Office of Partnerships Click here for the Complaints Policy.

Click here for information on how to contact the Office of Partnerships.

Toronto Water

Click here for information on how to file a complaint with Toronto Water.

Transportation Services

Click here for the Complaint System.

Waterfront Secretariat Click here for Waterfront Secretariat's contact information.
Agencies, Boards, Commissions, and Corporations:
519 Church Street Community Centre

The 519 Church Street Community Centre publishes their complaints policies here.

Click here for the 519 Church Street Community Centre's contact information.

Applegrove Community Complex Click here for Applegrove Community Centre's contact information.
Business Improvement Areas (BIA) Click here for BIA contact information.
Cecil Street Community Centre Click here for Cecil Street Community Centre's contact information.
Central Eglinton Community Centre Click here for Central Eglinton Community Centre contact information.
Committee of Adjustment Click here for the Committee of Adjustment's Complaint Procedure.

Click here for the Committee of Adjustment's contact information.

Community Centre 55 Click here for Community Centre 55's contact information.
Eastview Neighbourhood Community Centre Click here for Eastview Neighbourhood Community Centre's contact information.
Exhibition Place Click here for information on how to file a complaint with Exhibition Place.
George Bell Arena Click here for George Bell Arena's contact information.
Harbourfront Community Centre Click here for information on Harborfront Community Centre's complaints procedure.
Heritage Toronto Click here for Heritage Toronto contact information.
Larry Grossman Forest Hill Memorial Arena

Contact the arena at:

340 Chaplin Crescent
Toronto ON M5N 2N3
Tel: 416 488 1800

Leaside Memorial Community Gardens Arena Click here for Leaside Memorial Community Gardens Arena's contact information.
McCormick Playground Arena Click here for McCormick Playground Arena's contact information.
Moss Park Arena Contact the arena at:

140 Sherbourne St
Toronto, ON M5A 2R6

Tel: 416-392-1060
Fax: 416-392-1061

mparena@bellnet.ca 

 

North Toronto Memorial Arena Contact the arena at:

174 Orchard View Blvd
Toronto, ONM4R 1C3

Tel: 416-485-0301
Fax: 416-485-0302

 

Property Standards Committee Click here for Property Standards Committee's contact information.
Ralph Thornton Community Centre Contact the community centre at:

765 Queen St. East
Toronto, ON
M4M 1H3

Tel: 416-392-6810
info@ralphthornton.org

Rooming House Licensing Commission Click here for MLS's complaints process.
Scadding Court Community Centre Click here for Scadding Court Community Centre's contact information.
Sign-Variance Committee Click here for the Sign-Variance Committee's contact information.
Sony Centre for the Performing Arts Click here for Sony Centre's contact information.
St. Lawrence Centre for the Arts Click here for contact information.
Swansea Town Hall Community Centre Click here for Swansea Town Hall Community Centre's contact information.
Ted Reeve Community Arena Click here for Ted Reeve Community Arena's contact information.
Toronto Atmospheric Fund Click here for TAF's contact information.
Toronto Centre for the Arts Click here for contact information.
Toronto Community Housing Corporation  Click here for the Tenant Complaint Process.
Toronto Licensing Tribunal Click here for Toronto Licensing Tribunal's contact information.
Toronto Parking Authority Click here for TPA's contact information.
Toronto Transit Commission Click here for information on how to file a complaint related to TTC Service or a TTC Employee.
Toronto Zoo Click here for the Toronto Zoo's Feedback Handling Process.
William H. Bolton Arena Click here for William H. Bolton Arena's contact information.
Yonge-Dundas Square Click here for Yonge-Dundas Square's Board of Management and contact information.