We have provided a list of contacts and complaint processes to assist you in filing your complaint with the City Divsions, Services, Agency, Board or Commission. Please take a moment to review the list, when you find the city service you wish to complain about, take a moment to review our tips on making a good complaint. If you cannot find the city service, contact us.
Jump directly to a section:
| City Services Complaint Information Finder | |||
| Organization | Name and Position | Contacts | Complaint process (comments) |
| City Divisions and Services: | |||
| Children's Services | Ombudsperson: Elaine Blizzard | 416-397-1262 blizzard@toronto.ca |
also on the web, click here to view
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| City Clerks |
available on the web, click here to view
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| City Manager's Office | Joan Taylor - Executive Director | 416 392-8673 |
Complaints handled by Director
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| Corporate Finance | Jeff Madeley | 416-392-6301 | |
| Court Services - Services/process | Director of Court Services | 137 Edward St., 2nd Floor, Toronto, ON, M5G 2P8 |
If you have a complaint concerning counter/administration services, please contact the Director of Court Services in writing
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| Court Services - The Justice of the Peace Review Council | Justice of the Peace | P.O. Box 914/ Adelaide Street Postal Station, Toronto, ON M5C 2K3 |
If the complaint relates to the Justice of the Peace please send the complaint in writing
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| Court Services -Legal | Director of Prosecutions | Old City Hall, Room 12, 60 Queen St. W., Toronto, ON, M5H 2M4 |
If the complaint relates to prosecutions (legal), please contact the Director of Prosecutions in writing
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| Economic Development and Culture | Kathryn L. Anderson - Administrative Assistant, General Manager's Office | 416-395-7306 kanderso@toronto.ca |
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| Emergency Medical Services | Larry MacKay - Acting Manager, EMS Program Development and Professional Standards Unit | 416-392-2042 LMacKay@toronto.ca | Click here to access EMS comments and concerns form |
| Facilities and Real Estate | Joe Casali, Director | 416-392-7202, Fax:416-392-5467 jcasali@toronto.ca | |
| Facilities and Real Estate Custodial Issues | Fred Towers, Director | 416-392-8217, Fax: 416-392-5467 | |
| Fleet Services | Gerry Pietschmann, Director | 416-392-1034 Fax:416-392-7301 gpietsc@toronto.ca | |
| Long-term Care Homes and Services | Sandra Pitters - General Manager | 416-392-8907 or 416-392-8909 Spitters@toronto.ca | |
| Long-term Care Homes and Services | Michael Saunders - Resident Client Advocate | 416-392-2957 masaunde@toronto.ca | |
| Municipal Licensing and Standards | Contact the related office and visit Municipal Licensing and Standards website. |
Citywide: Richard Mucha – Manager, 416-342-6700 Toronto Animal Services: Eletta Purdy - Manager, East: Elizabeth Glibbery - Manager, 416-392-1320 North: Bryan Byng – Manager, 416-395-7011 South: Bill Blakes – Manager, 416 396-8221 West: Curtis Sealock – Manager, 416 394-2535 |
MLS has allowed up to 10 days to reply to complaints. For more information: MLS Complaints Process
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| Office of the Deputy City Manager - Cluster A | Josie Coccia - Administrative Assistant | 416-338-7209 jcoccia@toronto.ca |
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| Parks, Forestry and Recreation | Wynna Brown - Acting Operations Support Coordinator | 416-397-4059 wbrown1@toronto.ca |
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| Public Health | Toronto Health Connections | 416-338-7600 Fax: 416-392-0715 thc@toronto.ca |
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| Purchasing and Materials Management Procedure - Vendor Complaint Resolution | |||
| Purchasing and Materials | Manager, Corporate Purchasing Policy and Quality Assurance | 416-392-0387 |
All vendor complaints with respect to a call, whether addressed to elected officials or administrative staff, are to be referred to the Chief Purchasing Official for resolution. 1. All vendor complaints with respect to a recommendation for award must be in writing. 2.The Director of Purchasing and Materials Management reviews the objection within 48 hours where possible and determines if a meeting would resolve the complaint.
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| Purchasing and Materials Management Division Complaints Process - Accounts Payable | |||
| Revenue Services | Wendy Quaintance |
416-392-7110 For customer service please contact us at: Toll Free number: 1 866 296-MPAC (6722) 1 877 TTY-MPAC or through the Bell Relay service. Fax: 1 866 297-6703 E-mail: enquiry@mpac.ca Hours for MPAC’s toll-free customer service 8 a.m. to 5 p.m. Monday – Friday Please have your 19-digit roll number available when you call.click here to view policy |
Assessment Issues should be sent to Municipal Property Assessment Corporation
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| Security | Mike McCoy | 416-392-6301 Fax:416-392-4828 mccoy1@toronto.ca | |
| Shelter, Support and Housing Administration | Elaine Smyer - Manager, Emergency Planning | 416-397-1384 Esmyer@toronto.ca |
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| Shelter, Support and Housing Administration | Charmaine Reid - Supervisor, Client Services Hostel Services | 416-397-1463 creid3@toronto.ca | Click here to view process on website |
| Shelter, Support and Housing Administration | Alice Broughton - Manager, Community Initiatives Housing and Homelessness Supports and Initiatives | 416-392-1031 abrough@toronto.ca | |
| Shelter, Support and Housing Administration | Michelle Waye - Social Housing Consultant, Social Housing Unit | 416-338-8209 mwaye@toronto.ca | |
| Shelter, Support and Housing Administration | Iain De Jong - Manager, Streets to Homes | 416-397-5142 idejong@toronto.ca | |
| Social Development, Finance and Administration | Debra Elayne Williams - Director, Program Support | 416-392-8334 dwillia4@toronto.ca | |
| Solid Waste Management | 311 Toronto | 311 www.toronto.ca/311 | Should a Manager deem a complaint to be serious, the complaint is escalated to the Director, if necessary the General Manager for information and direction. |
| Technical Services | 311 Toronto | 311 www.toronto.ca/311 |
For more information click: Technical Services Complaint Resolution Process |
| Toronto Building Division |
By telephone, or in person at the customer service desk in each district |
Toronto and East York District: Toronto City Hall 100 Queen Street West 416-392-7539
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For more information click: Complaints Information Complaints can be escalated to a senior inspector, manager of inspections, Deputy Chief Building Official (DCBO) for the District, or the City's Chief Building Official (CBO) |
| Toronto Employment and Social Services | Colleen Thompson - Manager, Program Support, Ontario Works | 416-392-3465 cthomps@toronto.ca | |
| Toronto Fire Services | Contacts for each area are listed on Toronto Fire website |
When the public has a complaint, they can contact the Fire Fighting Operations: Fire Prevention and Public Education: Training and Mechanical: Staff Services and Communications: |
For more information: Toronto Fire Services Complaints Handling |
| Toronto Health Connection | Ask for manager in charge of program | 416-338-7600, TTY:416-392-0658 publichealth@toronto.ca | Complaints would be escalated from the Manager to the Director+D75. |
| Toronto Water | Contact manager responsible |
If you have a concern or other issue regarding the service |
Include any details about the service you request as well as your name, full address and daytime contact number. |
| Transportation Services | Contact Manager of area concerned with. | 311 www.toronto.ca/311 | Contact 311 if you are not sure who the appropriate manager is to speak to. For more information see: Transportation Services Complaint Procedures |
| SPECIAL PURPOSE BODIES | |||
| Arena Boards: | Forest Hill Memorial Arena | Telephone: 416-488-1800 Fax: 416-488-1800 Address: 340 Chaplin Cres | Please submit you complaint in writing, addressed to Chair of the Board |
| George Bell Arena | Telephone: 416-392-0377 Fax: 416-392-1429 Address: 215 Ryding Ave | Please submit you complaint in writing, addressed to Chair of the Board | |
| Lakeshore Lions Arena | Telephone: 416-251-5219 Fax: 416-251-6242 Address: 300 Birmingham Street E-mail: lakeshore.arena@sympatico.ca | Please submit you complaint in writing, addressed to Chair of the Board | |
| Leaside Gardens Arena | Telephone: 416-421-4944 Fax: 416-421-1925 Address: 1073 Millwood Rd e-mail: leasidegardens@on.aibn.com | Please submit you complaint in writing, addressed to Chair of the Board | |
| McCormick Playground Arena | Telephone: 416-392-0647 Fax: 416-392-1395 Address: 179 Brock Ave Toronto, ON M6K 2L7 | Please submit you complaint in writing, addressed to Chair of the Board | |
| Moss Park Arena | Telephone: 416-392-1060 Fax: 416-392-1061 Address: 140 Sherbourne St Toronto, ON M5A 2R6 | Please submit you complaint in writing, addressed to Chair of the Board | |
| North Toronto Memorial Arena | Telephone: 416-485-0301 Fax: 416-485-0302 Address: 174 Orchard View Blvd Toronto, ON M4R 1C3 | Please submit you complaint in writing, addressed to Chair of the Board | |
| Ted Reeve Community Arena | Telephone: 416-694-6893 Fax: 416-694-0322 Address: 175 Main St. Toronto, ON M4E 2W2 | Please submit you complaint in writing, addressed to Chair of the Board | |
| Weston Lions Recreational Arena | Telephone: 416-241-0502 Fax: 416-241-0502 Address: 2125 Lawrence Avenue West Toronto, ON M9N 1H7 | Please submit you complaint in writing, addressed to Chair of the Board | |
| William H. Bolton Arena | Telephone: 416-392-0088 Fax: 416-392-1047 Address: 40 Rossmore Rd. Toronto, ON M6G 2M7 | Please submit you complaint in writing, addressed to Chair of the Board | |
| Association of Community Centres: | Applegrove Community Centre | http://www.applegrovecc.ca/ | |
| Central Eglinton Community Centre | http://webhome.idirect.com/~cecc/ | ||
| Centre 55 Community Centre | http://www.centre55.com/ | ||
| Scadding Court Community Centre | http://www.scaddingcourt.org/ | ||
| 519 Church Street Community Centre | http://www.the519.org/ | ||
| Cecil Street Community Centre | http://neighbourhoodcentres.ca/members/cecil | ||
| Eastview Neighbourhood Community Centre | http://www.eastviewcentre.com/ | ||
| Harbourfront Community Centre | 416-392-1509 http://www.harbourfrontcc.ca/home.htm | Discussion with the Instructor or Staff Member. Step 2. Discussion with Program Coordinator. Step 3. Discussion with the Executive Director - within a week after the meeting one will receive a letter from the Executive Director, resulting from the meetings, which outlines an agreement or possible solutions or If no agreement/possible solutions were realized then a letter will be sent outlining the Executive Director's decision regarding the issue. Step 4: Discussion with the Member Relations Committee of the Board of Management. Within a week of this meeting one can expect a letter from the Member Relations Committee resulting from the meetings and information that outlines an agreement or possible solutions or if no agreement or possible solutions were realized then a letter will be forwarded to the Board of Management for a final decision regarding the issue. | |
| Ralph Thornton Community Centre | http://www.ralphthornton.org/ | ||
| Centre Swansea Town Hall Community Centre | 95 Lavinia Ave Toronto, ON M6S 3H9 (416) 392-1954 | ||
| Service Boards: | |||
| Exhibition Place | Dianne Young | 416-263-3611 www.explace.ca | Most complaints handled by GM or staff |
| Sony Centre for the Performing Arts | Dan Brambilla - CEO | Handled by CEO Dan Brambilla | |
| St. Lawrence Centre for the Performing Arts | Jim Roe | 416-775-4224 | |
| Toronto Centre for the Arts | Terry Kealey, VP Client Services | 416-250-3713 | |
| Toronto Environment Office | Lawson Oates - Director |
416-392-9744 loates@toronto.ca Recommended to speak directly to the person responsible for the program in question. Staff listing is here. |
For more information about the Environment Office complaints procedures, click here. |
| Toronto Zoo | Sue Gunton |
416-392-5911 www.torontozoo.ca |
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| Corporations: | |||
| Toronto Housing Corporation | Maureen Houlihan | 416-338-9917 | |
| Toronto Parking Authority | Customer Service Department | 416-393-PARK (7275) www.greenp.com | |
| Commissions: | |||
| Toronto Transit Commission | Roman Muetz | 416-393-3806 |
Customer suggestion line 416-393-3030 Open weekdays, 8:00am - 5:00pm, closed holidays Click here to visit Complaints, Compliments and Suggestion |
| Program Operating Boards: | |||
| Business Improvement Areas (BIA) | Managers or Michael Major - Manager for the City's BIA office | http://www.toronto-bia.com/index.php?option=com_content&task=view&id=43&Itemid=86 | Complaints are escalated up to Managers |
| Heritage Toronto | Ernest Buchner | 416-338-0650 www.heritagetoronto.org | Handled by Executive Director and Staff |
| Yonge-Dundas Square | www.ydsquare.ca | ||
| Quasi-Judicial tribunals | |||
| Committee of Adjustment | Visit City Planning website for more information |
Committee of Adjustment North York - Manager /Deputy Secretary Treasurer (416) 395-7115 Toronto & East York - Manager /Deputy Secretary Treasurer (416) 392-0413 Scarborough - Manager /Deputy Secretary Treasurer (416) 395-7012 Community Planning North York - Director (416) 395-7170 Toronto & East York - Director (416) 392-0427 Scarborough - Director (416) 396-7006 Heritage Preservation Services City-wide - Manager (416) 338-1079 Policy & Research City-wide - Director (416) 392-8148 Transportation Planning City-wide - Director (416) 392-8100 Urban Design City-wide -Director (416) 392-1126 Zoning By-law & Environment City-wide - Director (416) 397-0251 Chief Planner’s Office City-wide - Program Manager (416) 392-7566
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For more information: City Planning Complaints |
| Property Standards Committee | www.toronto.ca/property-standards/index/htm | ||
| Rooming House Licensing Commission | http://www.toronto.ca/licensing/rooming_houses.htm | ||
| Toronto Licensing tribunal | http://www.toronto.ca/licensing/ | ||
| Financial/Administrative | |||
| Sinking Fund Committee | |||
| Toronto Atmospheric Fund | |||
