When you find the City service you wish to complain about from the list below, take a moment to review our tips on making a good complaint.
If you cannot find the City service, contact us.
Jump directly to a section:
| City Services Complaint Information Finder | ||
| Organization | Complaint process (comments) | Contacts |
| City Divisions and Services: | ||
| 311 Toronto |
If you have a comment or concern regarding 311 staff or service, contact 311. Any complaints received will be documented and addressed within 5 days. Complaints that require immediate action will be escalated to a senior manager. Click here for more information. |
Phone within Toronto: 311 Phone outside city limits: TTY customers: 416-338-0TTY (0889) Metro Hall, 2nd floor, 55 John Street, Toronto, Ontario,M5V 3C6 |
| Accounts Payable | Click here for more information. | Accounts Payable Customer Service desk at 397-5235 and press 2, or email APHelp@toronto.ca |
| Affordable Housing Office | Click here for more information. | Contacts for the Affordable Housing Office |
| Children's Services | If your caseworker or the supervisor is unable to help you with your subsidy concerns or complaints, you may contact the Children's Services parent advocate and resource person at 416-397-1262. For more information, click here. | Elaine Blizzard, 416-397-1262 blizzard@toronto.ca |
| City Clerk's Office |
Complaints may be made in person, by telephone or in writing (by mail, fax or e-mail). For more information, click here. | City Clerk's Complaint Contacts |
| City Manager's Office | To view the complaint process click here |
Joan Taylor, Executive Director 416-392-8673 |
| City Planning |
Complaints are received by telephone, e-mail, mail, and/or in person at various Divisional locations. Click here for more information. |
City Planning complaints contacts |
| Corporate Finance |
For more information click here.
|
Corporate Finance contacts |
| Court Services - Services/process | If you have a complaint concerning counter/administration services, please contact the Director of Court Services in writing. For more information, click here. |
Court Services 137 Edward St 2nd Floor, |
| Court Services - The Justice of the Peace Review Council | If the complaint relates to the Justice of the Peace please send the complaint in writing. For more information, click here. | The Justice of the Peace Review Council, P.O. Box 914/C.P. 914, Adelaide Street Postal Station, Toronto, ON M5C 2K3 |
| Court Services-Legal | If the complaint relates to prosecutions (legal), please contact the Director of Prosecutions in writing. For more information, click here. | Director of Prosecutions, Old City Hall, Room 12, 60 Queen St. W., Toronto, ON, M5H 2M4 |
| Economic Development and Culture | Complaints may be made in person or by telephone or in writing (by mail, fax or e-mail). For more information, click here. |
Economic Development and Culture contacts Kathryn Anderson, |
| Emergency Medical Services
|
Complaints may be made verbally (by telephone). For more information, click here. | Please call 416-392-2222. If you are calling after hours, or if no one is available to take your call, please leave a message. They will require the following information: name, telephone number, a brief outline of the reason you are calling |
| Employment and Social Services | The Client Services and Information Unit is located at 55 John Street, 12th floor, and is open from 8:30 a.m. to 4:30 p.m., Monday to Friday. For more information, click here. | Colleen Thompson, Manager, Program Support, 416-392-3465 cthomps@toronto.ca |
| Facilities Management |
For more information click here. For more information regarding Corporate Security click here. |
Facilities Management contacts |
| Finance and Administration | Click here for more information. | Call 416-397-8991 and ask to speak to the Finance & Administration Complaint Officer |
| Financial Planning | Click here for more information. | Call 416-392-8393 and ask to speak to the Financial Planning Complaint Officer. |
| Fire Services | All complaints will be investigated, responded to and tracked to show accountability to the public. For more information, click here. | Contact within Toronto Fire Services |
| Fleet Services |
More informaiton about Fleet Servcies complaints process, click here. If your concern is specific to Fleet Services, that is regarding the operation or condition of a city vehicle, contact Anne Drake. |
Anne Drake at 416-392-7792, or e-mail adrake@toronto.ca |
| Grants and Funding | Click here for more information. | For more information, click on the complaint process for Grants and Funding. |
| Information and Technology | Click here for more information. | Complaints may be submitted verbally by calling 311. |
| Long-term Care Homes and Services | For more information, click here. |
Sandra Pitters 416-392-8909 or 416-392-8907 Michael Saunders |
| Major Capital Infrastructure Coordination Office | Click here for more information. | For more information, click on the complaint process for Major Capital Infrastructure Coordination Office. |
| Municipal Licensing and Standards - Licensing - Citywide | Manager has 10 days to complete investigation Supervisor/Manager advises complainant on the outcome of the investigation. If complainant is not satisfied with the resolutions, the matter will be escalated to Director. For more information, click here. |
Richard Mucha |
| Municipal Licensing and Standards - Toronto Animal Services | Supervisor/Manager has 10 days to complete investigation Supervisor/Manager advises complainant on the outcome of the investigation. If complainant is not satisfied with the resolutions, the matter will be escalated to the Head Toronto Animal Services. For more information, click here. | Eletta Purdy, Manager 416-338-PAWS (7297) animalservices@toronto.ca |
| Municipal Licensing and Standards Investigations | Manager has 10 days to complete investigation Supervisor/Manager advises complainant on the outcome of the investigation. If complainant is not satisfied with the resolutions, the matter will be escalated to Director. For more information, click here. | Municipal Licensing and Standards Investigation Contacts |
| Office of Emergency Management | Click here for more information. | Contacts for the Office of Emergency Management. |
| Office of Partnerships |
A complaint may be received verbally in person or by telephone or in writing by hand delivery, mail, fax or email. Read the Office Policy here. |
55 John Street, Office of Partnerships Contacts Fax: 416-392-6118 |
| Parks, Forestry and Recreation |
If you have a complaint, please contact us with the details. For more information, click here. |
Email your complaint to parks@toronto.ca Phone your complaint into 311 or contact the General Manager’s Office directly at 416-338-5058 Mail your complaint to: The General Manager’s Office, Parks, Forestry and Recreation, Toronto City Hall, 100 Queen Street West, West Tower, 4th Floor, M5H 2N2 |
| Pension, Payroll and Employee Benefits | Pension, Payroll and Employee benefits contacts | |
| Policy, Planning, Finance and Administration | For more information click here. | Policy, Planning, Finance and Administration contacts |
| Public Health |
If you are making a complaint please be sure to provide the following information: name, address, telephone number, email address, the program or name of individual your complain is about, details of complaint, any action you wish for Public Health to take. Toronto Public Health does not accept or investigate anonymous complaints. All complaints must be made within 90 calender days of the service being provided. For more information, click here. |
TEL 416-338-7600 FAX 416-338-8061 Public Health contacts |
| Purchasing and Materials Management |
For more information click here. |
Manager, Corporate Purchasing Policy & Quality Assurance at 416-392-0387 or Supervisor, Policy, Trainings Technology at 416-392-1305 Purchasing and Materials Management contacts |
| Real Estate Services | Click here for more information. | For more information, click on the complaint process for Real Estate Services. |
| Revenue Services | For Revenue Services Complaints Policy click here. | Click here for contact information. |
| Shelter, Support and Housing Administration |
If your shelter worker is unable to help you with your concerns or complaints, or you want to appeal a decision by your shelter provider, you may contact the Hostel Services Client Services Supervisor at 416-397-1463. The Client Services Supervisor will assist you in accessing the shelter's internal complaints processes to address your concerns. For more information, click here. |
Shelter, Support and Housing Administration contacts |
| Social Development, Finance and Administration |
For more information click here. For Grants and Funding information click here. |
Social Development, Finance and Administration contacts |
| Solid Waste Management | Please contact the Customer Service Contact Centre at 311. A service request will be issued to a Solid Waste Manager and you will be given a reference number. For more information, click here | Solid Waste contacts |
| Special Projects Division | Download PDF for more information. | For more information, click on the complaint process for the Special Projects Division. |
| Technical Services | For more information click here. | Technical Services contacts |
| Toronto Building | By telephone, or in person at the customer service desk in each district which can be found on the Complaint Protocol. | Toronto Building Division contacts |
| Toronto Environment Office | A complaint may be received verbally in person or by telephone or in writing by hand delivery, mail, fax or email. For more information, visit Toronto Environment Office Complaint Services | Toronto Environment Office contacts |
| Toronto Water |
For complaint information, review Toronto Water Complaint Form. |
Toronto Water contacts |
| Transportation Services |
Please contact Customer Service Call Centre at 311. A Service Request will be issued to a Transportation Services Manager for investigation and you will be given a reference number. For more information click here. |
Transportation Services contacts |
| Waterfront Secretariat | For more information click here. |
Toronto's Waterfront Secretariat can be reached by calling 416-397-4821 or by e-mail at wps@toronto.ca. |
| Agencies: | ||
| 519 Church Street Community Centre | The 519 Church Street Community Centre publishes their complaints policies here. | The 519 Church Street Community Centre contacts |
| Applegrove Community Centre | 60 Woodfield Rd, Toronto, M4L 2W6 416-461-8143 |
|
| Business Improvement Areas (BIA) | BIA Contacts | |
| Cecil Street Community Centre |
58 Cecil Street
Toronto, M5T 1N6 |
|
| Central Eglinton Community Centre | Click here for Contacts | |
| Committee of Adjustment | Click here for the Complaint Protocol | Committee of Adjustment Contacts |
| Community Centre 55 | Click here for contact information. | |
| Eastview Neighbourhood Community Centre | Click here for contact information. | |
| Exhibition Place | Click here for contact information | |
| George Bell Arena | Please submit you complaint in writing, addressed to Chair of the Board |
Telephone: 416-392-0377 |
| Harbourfront Community Centre | For more information click here. | 627 Queens Quay West, Toronto, M5V 3G3 416-392-1509 |
| Heritage Toronto | Handled by Executive Director and Staff | Ernest Buchner 416-338-0650 |
| Larry Grossman Forest Hill Memorial Arena | 340 Chaplin Crescent Toronto ON M5N 2N3 Tel: 416 488 1800 |
|
| Leaside Memorial Community Gardens Arena | Please submit you complaint in writing, addressed to Chair of the Board |
Telephone: 416-421-4944 1073 Millwood Rd |
| McCormick Playground Arena | Please submit you complaint in writing, addressed to Chair of the Board |
Telephone: 416-392-0647 |
| Moss Park Arena | Please submit you complaint in writing, addressed to Chair of the Board | Telephone: 416-392-1060 Fax: 416-392-1061 140 Sherbourne St Toronto, ON M5A 2R6 |
| North Toronto Memorial Arena | Please submit you complaint in writing, addressed to Chair of the Board | Telephone: 416-485-0301 Fax: 416-485-0302 174 Orchard View Blvd Toronto, ON M4R 1C3 |
| Property Standards Committee | Click here for contacts. | |
| Ralph Thornton Community Centre | 765 Queen St. E., Toronto, M4M 1H3 416-392-6810 |
|
| Rooming House Licensing Commission | ||
| Scadding Court Community Centre | 707 Dundas St. W., Toronto, M5T 2W6 416-392-0335 |
|
| Sinking Fund Committee |
416-392-8072 Fax: 416-397-4555 |
|
| Sony Centre for the Performing Arts | ||
| St. Lawrence Centre for the Performing Arts | Click here for contacts. | |
| Swansea Town Hall Community Centre | 95 Lavinia Ave Toronto, ON M6S 3H9 416-392-1954 |
|
| Ted Reeve Community Arena | Please submit you complaint in writing, addressed to Chair of the Board | Telephone: 416-694-6893 Fax: 416-694-0322 175 Main St Toronto, ON M4E 2W2 |
| Toronto Atmospheric Fund | Toronto Atmospheric Fund contacts | |
| Toronto Centre for the Arts | Terry Kealey, VP Client Services 416-250-3713 | |
| Toronto Licensing Tribunal | Toronto Licensing Tribunal contacts | |
| Toronto Parking Authority | Customer Service 416-393-PARK (7275) |
|
| Toronto Transit Commission | Customer suggestion line 416-393-3030 Open weekdays, 8:00am - 5:00pm, closed holidays
To make complaints, compliments, suggestions, click here. |
TTC Contacts. |
| Toronto Zoo | For more information on how to make a complaint click here. | Toronto Zoo contacts. |
| William H. Bolton Arena | Please submit you complaint in writing, addressed to Chair of the Board | Telephone: 416-392-0088 Fax: 416-392-1047 40 Rossmore Rd Toronto, ON M6G 2M7 |
| Yonge-Dundas Square | Yonge-Dundas Square contacts. | |
| Corporations: | ||
| Toronto Community Housing Corporation | Tenant Complaint Process |
Toronto Community Housing Corporation contacts Maureen Houlihan |
Follow @TO_Ombuds