The Ombudsman receives individual complaints that she may investigate. She can also initiate her own investigation where the facts of the complaint are sufficiently complex or an issue is systemic. The Ombudsman also receives requests for investigation from City Council.The Ombudsman always considers the public interest when deciding whether to conduct an investigation. She has the legal authority to enter premises, review documents and require people to give evidence under oath. She will issue a report and make recommendations, where appropriate.
