The Ombudsman receives individual complaints that she may investigate. She can also initiate her own investigation where the facts of the complaint are sufficiently complex or an issue is systemic. The Ombudsman also receives requests for investigation from City Council.The Ombudsman always considers the public interest when deciding whether to conduct an investigation. She has the legal authority to enter premises, review documents and require people to give evidence under oath. She will issue a report and make recommendations, where appropriate.
An Investigation of One Person's Appeal of the Loss of Subsidized Daycare.
Click here to read the report.
An Investigation into the Processing of Third Party Liability Claims Under $10,000.
Click here to read the report.
An Investigation into the Enforcement Practices of Municipal Licensings and Standards.
Click here to read the report
An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia.
Click here to read report.
An investigation into Toronto Water and Technical Services Handling of a Resident's Sewage Problems
Click here to read report.
An investigation into a Parks, Forestry, and Recreation decision to ban an individual.
Click here to read report.
An investigation into the Toronto Community Housing Corporation's Proposed Eviction of a Tenant.
Click here to read report.
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