Publications | Toronto Ombudsman

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Publications

2012 Annual Report

Friday, March 15, 2013

Click here to download the 2012 Annual Report.

Click here to download the press release.

2011 Annual Report

Wednesday, February 1, 2012

Click here to download a PDF of the Annual Report.

Click here to download a copy of the Press Release.

2010 Annual Report

Thursday, February 3, 2011

Click here to download a PDF of the 2010 Annual Report.

Defining Fairness: The Office of the Ombudsman and the City of Toronto Public Service Working Together

Friday, October 15, 2010

Download PDF here

Complaint Handling Guide, Tips for Toronto Public Service

Wednesday, September 15, 2010

Download PDF here

2009 Annual Report

Friday, January 15, 2010

Click here to download a PDF.

Ombudsman Brochure

Tuesday, June 23, 2009

Download PDF here

Ten things you should know about Toronto's Ombudsman

Tuesday, June 23, 2009

Download PDF here